Corporate Activities

By placing a booking for this activity you are agreeing to the following terms:

Adventurous Activities involve some risk for the people taking part, and the aim of the team is to keep these risks as low as possible. We reserve the right to refuse entry to this activity if we deem the situation to be unsafe.

Paddlesport Hire Agreement

1- Before Hiring

A.       The Hirer must be booked onto our booking system before taking possession of any equipment or starting any hire.

B.       Please arrive 15-20 minutes before your allocated launch time allowing time to be kitted out with buoyancy aids. If you are late, we will not be able to extend your time and there will be no refund given in the event your hire is shortened due to lateness.

2 – General

The ‘Company’ is Operation Play Outdoors Ltd. The ’Hirer’ is any person or company who hires or has agreed to hire Equipment from the Company. ‘Equipment’ means items provided by the Company detailed on the “Hire Agreement” upon the terms and conditions set out in the agreement.

3- Acceptance of Terms and Conditions

Hirer’s booking by telephone, email or online will be deemed to have read and accepted these Terms and Conditions of Hire outlined above and below:

4- Hirer’s Obligations

A.       Anyone under the age of 18 must be accompanied by an adult in their canoe or tandem kayak.

B.       Anyone under the age of 13 cannot use a paddleboard or single kayak. Any children aged 13-17 on paddleboards and single kayaks must be accompanied on the water with an adult aged 21 or older.

C.       Groups with adults and children must remain together as a group on the water. At no point should children be left unattended on the water or out of sight on the water.

D.       The ratio is one adult to two children aged 13-17.

E.       The ratio is one adult to one child aged 5-12.

F.        Youngest allowed passenger is 5 years.

G.      Children and adults participate subject to a correctly fitted buoyancy aid.

H.      A minimum of 2 people must paddle a Canadian canoe.

I.         Each booking will have a designated party leader who will be aged 21 years or older and will accompany the booking, on the water, at all times.

J.        All participants must be able to swim.

K.       The maximum weight limit is 18 stone for any individual participating in paddlesport activities.

L.        The maximum weight limit to each craft is 40 stone.

5- Risks

Paddlesport is an assumed risk water sport activity. All hirers must be aware of the risks involved and agree to have read our statement below:

A.       The hirer is responsible for ensuring that each member of the party is fully aware of the risk when participating in Canoeing, Kayaking or a Stand-Up Paddleboarding activity, that they participate at their own risk, and they are aware of the health and safety issues involved. Additionally, each member of the party must be individually named on the agreement.

B.       Risks: Change in air temperature, water temperature, wind speed, requires significant physical effort. The risk of getting wet, capsizing, personal injury, drowning and possible entrapment cannot be excluded when using paddlesport equipment.

C.       That they have disclosed any medical conditions from which they suffer which may affect their ability to do the activity including but not limited to of asthma, diabetes, epilepsy and heart disease. Anyone that is pregnant, or epileptic cannot participate.

D.       You will ensure that all people carried in any canoe, kayak or stand-up paddleboard that forms part of your booking who are affected by a physical, behavioural or mental condition or illness (this includes but is not limited to: pregnancy, loss of limb, immobility, heart disease, diabetes, asthma, allergy, epilepsy) have sought medical advice and that you inform us in writing using our medical declaration form of the condition or illness and any advice given prior to the trip.

E.       You will ensure that all people carried in any canoe, kayak or stand-up paddleboard that forms part of your booking who have an impairment of sight or hearing likely to affect safety have sought expert advice and that you have informed us in writing using our medical declaration form including any advice given prior to the trip.

6- The Hirer Agrees To:

A.       Listen to and adhere to the safety brief given prior to launch.

B.       Keep the Equipment in their possession and under their control at all times and use the Equipment only within the area of, and for the purposes of, their trip as previously agreed with the Company.

C.       Allow a Company representative access to the Equipment at all reasonable times, for the purpose of inspecting, repairing or removing the Equipment.

D.       Be responsible for losses of, or damage to, the Equipment, 3rd parties or 3rd party property caused by their own fault and will be charged in full for any such loss or damage after the end of their hire period.

E.       Not sell, sub-let, or dispose of the Equipment, and will indemnify the company against all losses, costs, claims, damage and expenses howsoever occasioned by their breach of these conditions.

F.        Consumption of alcohol in boats is prohibited and any Hirer caught consuming alcohol within their boat will be in breach of the hire agreement. Anyone who appears under the influence of drink or drugs will not be allowed on our paddlesport equipment. The final decision is ours.

G.      Hirers should act in a reasonable manner and respect other loch users. Any unruly behaviour may result in the Hirer’s agreement being terminated; any damage caused by unruly behaviour will be charged for.

H.      All participants must wear a buoyancy aid at all times whilst on the loch. If you do a stop on your journey and your buoyancy aid is removed, you will need to ensure your aid is refitted in the same manner.

I.         No Fishing allowed unless with the appropriate licence and no fishing is permitted from any craft at any time.

J.        Participants are to beach/ moor and picnic at suitable permissive areas.

7- Loch Safety Cover

Please note that there is no safety cover on the loch as all paddlesport hires are self-guided. Safety cover is in place if the trip is guided by one of our team. Additionally, we are contactable at all times to effect or organise a rescue. Call or Text 01877 387 266.

8 – Mobile Phone Coverage

Please be aware that mobile phone coverage on the loch is minimal for a lot of major networks. Texts are more likely to get through than calls.

9 – What to wear and spare equipment

Canoeing and Kayaking: Loose Lightweight Clothing. Footwear – trainers, aqua boots or full sandals. Do not wear wellington boots, flip flops or jeans. Footwear must be worn.

Stand-Up Paddleboarding: We will provide a wetsuit and aqua boots, or you can provide your own.

Please be aware when the sun is out it will reflect off the water making it very hot, so please dress accordingly to minimise risk of heat stroke and sunburn. Also, weather conditions can change very quickly on your journey. We always recommend that you bring a full change of clothes.

10- Do Bring

Fluids, snacks or picnic. High Factor sunscreen is highly recommended.

11- Do not bring

Expensive jewellery. Watches, camera’s, video cameras etc if not waterproof. We cannot be held responsible for any loss or damage to any of your effects.

12- Rubbish

Please protect the countryside and wildlife by not dropping rubbish in the loch or leaving on the banks of the loch. Bring it back with you and we will dispose it for you.

10- Maintenance

The Company confirms that all Equipment hired will be in a full working condition, provided that the Hirer has abided by all their obligations outlined above.

9- Loss or Damage

The Hirer assumes complete responsibility for loss of or damage to the Hire Equipment (other than fair wear or tear) from the time the Hirer takes possession of the equipment.

10- Breach

Any breach of this agreement on the Hirer’s part may result in the termination of the Agreement without any refund and the continued possession of the Equipment will be without the consent of the Company and authorities may be contacted.

11- Bookings

Cost of Hire must be paid for in full at time of booking. Bookings are made only once full payment has been received.

12- Travel

Hirer is responsible for arranging and paying for own parking and travel arrangements. Parking costs are separate to activity costs and charged at £5 per half day (Up to 4 hours) or £10 per full day (Up to 8 hours).

13- Weather

Hire on the day is subject to safe loch and weather conditions. Operation Play Outdoors Ltd are unable to allow customers to use canoes, kayaks or stand-up paddleboards during any weather warnings. Operation Play Outdoors Ltd reserve the right to cancel any activities at any time the weather is not deemed safe. If a postponement of your hire is deemed necessary by Operation Play Outdoors Ltd, we will give you as much notice as possible and we will offer you alternative dates or an alternative activity. Under these circumstances only, and if no convenient alternative date/activity can be agreed, any monies paid will be fully refunded. We are not liable for any losses incurred to clients due to cancellation of trips.

14- Dogs

We do not permit dogs on any paddlesport equipment.

15- Late Return Fee

In the event of a late return, you will be charged £10 for every 15 minutes you are late except in the event of an emergency.

16- Cancellations

A.       Cancellations made by the Hirer within 14 days of the first day of hire will be charged 50% of the hire charge. If cancellation is made by the Hirer within 48 hours of the start of the booking, then the Hire Costs will be charged in full. Cancellations made by the Hirer outside 14 days of the first day of hire will be refunded in full.

B.       No refund will be given in the event of a capsize or change of mind when using the paddlesport equipment.

17- Disclaimer

The Company will not be liable for any death, personal injury, or loss of or damage to goods arising out of the hire of any items by them. Operation Play Outdoors Ltd does not have any responsibility whatsoever for loss or damage to your personal belongings. You should be aware that any water-resistant containers supplied by us are not guaranteed to be waterproof. Therefore, you should not rely on the water-resistant containers that we supply to keep your property dry, and you accept that you are taking your personal property on to the loch at your own risk.

18- Changes
We reserve the right to make amendments to these Terms and Conditions without notice. The full and latest version of our Terms and Conditions are on our website.

19- Gift Voucher Policy:

Gift Vouchers;
\\- Are exchangeable within the dates stated on the Voucher.
\\- Can be exchanged for the Packages stated or for a lesser monetary value.
\\- Can be upgraded to a higher monetary value package by paying for the difference on booking
\\- Are non-refundable
\\- Are exchangeable once – Hirers are responsible for arranging own parking and travel arrangements.
\\- Bookings are made subject to usual availability. To avoid disappointment, we would recommend making a booking 1 month in advance to secure your preferred date.

*Hires made to other commercial organisations are subject to their own Risk Assessments and Operating Procedures and should operate within them.  

BOOKINGS

We can accept bookings in writing, by telephone or via email. If we have verbally agreed to accept your booking by any of the above methods a contract has been entered into and full terms and conditions apply from the time your booking is accepted. This applies irrespective of whether a booking has been acknowledged in writing or by email by Operation Play Outdoors or whether any deposit has been sent or received. When a booking is made it is assumed that the customer has read, understands and fully agrees to the terms and conditions of hire.

Where a request is made to change the date and or times of the hire we will do our best to rearrange your booking. All deposits are non-refundable within 28 days of the hire. Not with standing this our cancellation policy is as stated in conditions. Bookings are non-transferable.

Payment terms will be discussed and agreed upon at the time of booking. Payment will normally be required in full prior to the hire. Where we agree to accept payment after the event this must be received within the time specified on the invoice.

ACCEPTED METHODS OF PAYMENT

Bank transfer (BACS)

Cheque (Must be received at least 14 days prior to hire date)

Cash in person upon delivery (If agreed upon booking)

Payment by Card in person upon delivery (If agreed upon booking)

DELIVERY AND COLLECTION

Arrangements for delivery and collection will be agreed at the time of booking.

It is the customers responsibility to ensure that satisfactory arrangements are in place to facilitate delivery and collection.

Deliveries will be made between 7.30-8.30am on the hire day or the day before your event by 5pm.

Pick Up will be made between 5.30pm – 6.30pm or next morning between 7.30am – 8.30am.

For some of our larger items we will need to park on the site of the hire equipment. In the event of us not being able to deliver the hire equipment for any reason our maximum liability will be for the hire fee in whole or in part and we will not be responsible for any consequential loss due to non-delivery or delayed start. This includes any event which we may cancelled due to wet or/and windy weather conditions. 

HIRE EQUIPMENT

Equipment may vary slightly from that shown on our website and any measurements and specifications are approximate. It may be necessary to substitute hire equipment with similar goods in the event of loss of, or damage to, the hire equipment prior to the booking. Instructions will be issued detailing the customer’s obligations in respect of the care of the equipment.

The customer is responsible for any damage, loss or theft of equipment whilst on hire.

Any damage to the equipment caused by misuse or neglect, or loss due to theft, shall deem the hirer paying for the loss, repair and any resultant loss of business. On some occasions we will charge the customer a loss/damage deposit to cover small losses. The customer is responsible for all damage/losses whilst on hire. In the event of any loss/damage, the customer will be liable for any costs exceeding the damage deposit paid-up to and including the full cost of damage/loss.

Instructions will be issued detailing safety instructions and must be adhered to at all times. It is the hirer’s responsibility to ensure the equipment is properly supervised in such a way to prevent any injuries. In the event of improper use of the hire equipment deemed likely to cause personal injury or damage to the hire equipment we reserve the right to terminate the use of the hire equipment without recompense. It is the responsibility of the hirer to ensure that all users are aware of the conditions related to the safe and proper use of the equipment.

In the event of misuse of the equipment we reserve the right to terminate the hire without refund. In the event of abusive or aggressive behaviour towards operating staff we reserve the right to terminate the hire immediately without refund.

Whilst every effort is made to ensure hire equipment is clean and dry when delivered, it may be necessary to dry off items on site. For instance, where we have collected equipment in rain/wet weather and have not had an opportunity to dry it off prior to the next delivery/hire.

LIABILITY FOR INJURY AND INSURANCE – Disclaimer

Please not that all persons using the equipment do so at their own risk.

Our Company cannot accept any responsibility for any injury, loss or damage caused to anyone using this equipment either through accident, neglect or misuse.

Our Company will not accept any liability for any loss off or damage to any property arising from the hire of the equipment. Any equipment booked on dry hire (hire of equipment alone) is not covered by company’s insurance policy and the client is responsible for arranging suitable insurance.

We do not collect in the hours of darkness, however do offer overnight hire on selected items. If your event has a specific time for delivery and collection then please call to discuss your exact requirements.

• It is the responsibility of the Client to ensure the equipment is fully supervised by a responsible adult at ALL TIMES.
• It is the responsibility of the Client to ensure they have permission to use the equipment on the site they intend to use. Operation Play Outdoors cannot accept responsibility for any damage, fines or site fees related to equipment use on any sites.

1.3 Age restrictions for some equipment must be adhered to at all times.

1.4 NO persons under the influence of alcohol, drugs or any other intoxicating substance are allowed to use the equipment. If we suspect the presence of alcohol or encounter participants under the influence of alcohol, we reserve the right to cancel your hire with no refund.

1.5 We ask clients to refrain from having food, drink, gum, pets, and/or sharp implements around our equipment. Any damage or cleaning costs required for our equipment will be the responsibility of the client to pay and your damage deposit will not be refunded.

1.6 Ensure equipment is not overcrowded. Limit numbers according to the age and size of children using it and available space for activities.

1.7 The cost of cleaning equipment will be charged to the client at £20 per hour plus costs. If not removable full replacement/repair costs are liable by client. If using face paint, please ensure this is water based and easily removed with a cloth. Staining left by face paint will result in the Client being invoiced for cleaning or repair

1.8 Clients must ensure the safety of all participants and ensure they are of suitable fitness to use the equipment provided. Operation Play Outdoors accept no responsibility for any injury, damage or loss at any time.

1.9 Ensure all safety advice provided for specific equipment is adhered to. In the event this advice is not followed we reserve the right to cancel your hire with no refund.

1.10 Users are not permitted on the equipment during set up, if set up is required, until the company representative has agreed it is safe to use.

1.11 Do NOT allow any heat/fire sources including cigarettes, BBQ’s, fires, heaters or similar, on or near the equipment. Excluding our fire pits.

1.12 In the event we have to set up equipment at your event. The client is NOT permitted to move the equipment from the position it is erected/set up once the Company representative has left the premises.

1.13 Check periodically that the equipment is securely stored in periods of longer-term hire.

1.14 The equipment will be supplied to the Client in a suitable condition and it is the responsibility of the Client to have the equipment in the same condition at time of collection. Failure to do so will result in the Company charging the Client at £20 per hour to clean the equipment.

1.15 The Client agrees to pay the full cost of repair, including carriage to and from the manufacturer, for any damage caused to the equipment, whether malicious or accidental, whether by human, animal or other, other than wear and tear during the duration of the hire period.

1.16 The Client agrees to return all items at the end of the hire period. It is the Clients responsibility to ensure all items hired are available for collection; any lost, stolen or damaged items will be invoiced by the Company to the Client. The hirer MUST ensure that any persons collecting the equipment are representatives of the Company by requesting proof of the Booking ID number quoted on booking correspondence and signed Terms & Conditions.

1.17 All equipment will be inspected upon pick up to ensure it is returned in a suitable condition.

Our terms and conditions are reviewed regularly. If any changes are made between your booking and hire date you will be sent our updated terms and conditions.

If you have any questions related to our terms and conditions you can contact us directly at kithire@opout.co.uk.

You will return equipment on the on or before the agreed date below and as outlined in our terms in conditions.

I have carefully read and understood the above and in placing an online booking agree to these terms.