BOOKINGS

We can accept bookings in writing, by telephone or via email. If we have verbally agreed to accept your booking by any of the above methods a contract has been entered into and full terms and conditions apply from the time your booking is accepted. This applies irrespective of whether a booking has been acknowledged in writing or by email by Operation Play Outdoors or whether any deposit has been sent or received. When a booking is made it is assumed that the customer has read, understands and fully agrees to the terms and conditions of hire.

Where a request is made to change the date and or times of the hire we will do our best to rearrange your booking. All deposits are non-refundable within 28 days of the hire. Not with standing this our cancellation policy is as stated in conditions. Bookings are non-transferable.

Payment terms will be discussed and agreed upon at the time of booking. Payment will normally be required in full prior to the hire. Where we agree to accept payment after the event this must be received within the time specified on the invoice.

ACCEPTED METHODS OF PAYMENT

Bank transfer (BACS)

Cheque (Must be received at least 14 days prior to hire date)

Cash in person upon delivery (If agreed upon booking)

Payment by Card in person upon delivery (If agreed upon booking)

DELIVERY AND COLLECTION

Arrangements for delivery and collection will be agreed at the time of booking.

It is the customers responsibility to ensure that satisfactory arrangements are in place to facilitate delivery and collection.

Deliveries will be made between 7.30-8.30am on the hire day or the day before your event by 5pm.

Pick Up will be made between 5.30pm – 6.30pm or next morning between 7.30am – 8.30am.

For some of our larger items we will need to park on the site of the hire equipment. In the event of us not being able to deliver the hire equipment for any reason our maximum liability will be for the

hire fee in whole or in part and we will not be responsible for any consequential loss due to non-delivery or delayed start. This includes any event which we may cancelled due to wet or/and windy weather conditions.

HIRE EQUIPMENT

Equipment may vary slightly from that shown on our website and any measurements and specifications are approximate. It may be necessary to substitute hire equipment with similar goods in the event of loss of, or damage to, the hire equipment prior to the booking. Instructions will be issued detailing the customer’s obligations in respect of the care of the equipment.

The customer is responsible for any damage, loss or theft of equipment whilst on hire.

Any damage to the equipment caused by misuse or neglect, or loss due to theft, shall deem the hirer paying for the loss, repair and any resultant loss of business. On some occasions we will charge the customer a loss/damage deposit to cover small losses. The customer is responsible for all damage/losses whilst on hire. In the event of any loss/damage, the customer will be liable for any costs exceeding the damage deposit paid-up to and including the full cost of damage/loss.

Instructions will be issued detailing safety instructions and must be adhered to at all times. It is the hirer’s responsibility to ensure the equipment is properly supervised in such a way to prevent any injuries. In the event of improper use of the hire equipment deemed likely to cause personal injury or damage to the hire equipment we reserve the right to terminate the use of the hire equipment without recompense. It is the responsibility of the hirer to ensure that all users are aware of the conditions related to the safe and proper use of the equipment.

In the event of misuse of the equipment we reserve the right to terminate the hire without refund. In the event of abusive or aggressive behaviour towards operating staff we reserve the right to terminate the hire immediately without refund.

Whilst every effort is made to ensure hire equipment is clean and dry when delivered, it may be necessary to dry off items on site. For instance, where we have collected equipment in rain/wet weather and have not had an opportunity to dry it off prior to the next delivery/hire.

LIABILITY FOR INJURY AND INSURANCE – Disclaimer

Please not that all persons using the equipment do so at their own risk.

Our Company cannot accept any responsibility for any injury, loss or damage caused to anyone using this equipment either through accident, neglect or misuse.

Our Company will not accept any liability for any loss off or damage to any property arising from the hire of the equipment. Any equipment booked on dry hire (hire of equipment alone) is not covered by company’s insurance policy and the client is responsible for arranging suitable insurance.

We do not collect in the hours of darkness, however do offer overnight hire on selected items. If your event has a specific time for delivery and collection then please call to discuss your exact requirements.

1.1 It is the responsibility of the Client to ensure the equipment is fully supervised by a responsible adult at ALL TIMES.

1.2 It is the responsibility of the Client to ensure they have permission to use the equipment on the site they intend to use. Operation Play Outdoors cannot accept responsibility for any damage, fines or site fees related to equipment use on any sites.

1.3 Age restrictions for some equipment must be adhered to at all times.

1.4 NO persons under the influence of alcohol, drugs or any other intoxicating substance are allowed to use the equipment. If we suspect the presence of alcohol or encounter participants under the influence of alcohol, we reserve the right to cancel your hire with no refund.

1.5 We ask clients to refrain from having food, drink, gum, pets, and/or sharp implements around our equipment. Any damage or cleaning costs required for our equipment will be the responsibility of the client to pay and your damage deposit will not be refunded.

1.6 Ensure equipment is not overcrowded. Limit numbers according to the age and size of children using it and available space for activities.

1.7 The cost of cleaning equipment will be charged to the client at £20 per hour plus costs. If not removable full replacement/repair costs are liable by client. If using face paint, please ensure this is water based and easily removed with a cloth. Staining left by face paint will result in the Client being invoiced for cleaning or repair

1.8 Clients must ensure the safety of all participants and ensure they are of suitable fitness to use the equipment provided. Operation Play Outdoors accept no responsibility for any injury, damage or loss at any time.

1.9 Ensure all safety advice provided for specific equipment is adhered to. In the event this advice is not followed we reserve the right to cancel your hire with no refund.

1.10 Users are not permitted on the equipment during set up, if set up is required, until the company representative has agreed it is safe to use.

1.11 Do NOT allow any heat/fire sources including cigarettes, BBQ’s, fires, heaters or similar, on or near the equipment. Excluding our fire pits.

1.12 In the event we have to set up equipment at your event. The client is NOT permitted to move the equipment from the position it is erected/set up once the Company representative has left the premises.

1.13 Check periodically that the equipment is securely stored in periods of longer-term hire.

1.14 The equipment will be supplied to the Client in a suitable condition and it is the responsibility of the Client to have the equipment in the same condition at time of collection. Failure to do so will result in the Company charging the Client at £20 per hour to clean the equipment.

1.15 The Client agrees to pay the full cost of repair, including carriage to and from the manufacturer, for any damage caused to the equipment, whether malicious or accidental, whether by human, animal or other, other than wear and tear during the duration of the hire period.

1.16 The Client agrees to return all items at the end of the hire period. It is the Clients responsibility to ensure all items hired are available for collection; any lost, stolen or damaged items will be invoiced by the Company to the Client. The hirer MUST ensure that any persons collecting the equipment are representatives of the Company by requesting proof of the Booking ID number quoted on booking correspondence and signed Terms & Conditions.

1.17 All equipment will be inspected upon pick up to ensure it is returned in a suitable condition.

Our terms and conditions are reviewed regularly. If any changes are made between your booking and hire date you will be sent our updated terms and conditions.

If you have any questions related to our terms and conditions you can contact us directly at kithire@opout.co.uk.

You will return equipment on the on or before the agreed date below and as outlined in our terms in conditions.

Equipment Return Date:

I have read, understand and agree to the above terms to the Terms and Conditions.